Skip to main content

My subscription isn't being recognized

Problem

For example, I can no longer translate recipes, and I'm being prompted to sign up for a subscription. My current subscription is valid until July 28.

Posted by InaCooksCurious ·
Status: Completed5 comments

Log in to comment and vote

Comments5

  • InaCooksCurious

    •

    Mar 17

    Unfortunately, it still isn't working; I signed up again before the test.

    translation-error:

    error-nutrional-calcalation:

    • Jan from Mr. Cook

      Team•

      Mar 17

      You still had the limits you initially purchased. I’ve upgraded your account. Could you please try again?

      • InaCooksCurious

        •

        Mar 17

        Thank you so much, everything is working as it should now.

  • InaCooksCurious

    •

    Mar 17

    I think there's a problem with the fact that the subscription plans have changed. When I signed up for my subscription, there was still a second, more expensive option with more features. Now there's only the Pro option, which includes all the features.

    • Jan from Mr. Cook

      Team•

      Mar 17

      Yes, I’ve upgraded your plan for free. All features should be available. Please let me know if I missed something and it’s still not working. Thanks for your help!